Privacy & Cookies Policy

1. Introduction

Niroxx Engineering Ltd. (“Niroxx”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and the ePrivacy Directive.

This policy explains:

• What personal data we collect
• How and why we use it
• Your rights regarding your data
• How we use cookies, Google Analytics, and our ERP system (Zoho)

2. Data Controller

Niroxx Engineering Ltd.
12 Morozou Avenue, No. 2
Chloraka, 8220 Paphos, Cyprus
Email: info@niroxx.io
Telephone: +357 99244147

3. Personal Data We Collect

We may collect and process:

• Contact details: name, address, telephone number, email address
• Account and order details: login information, purchase history, preferences
• Payment details: bank account or card information (processed via secure payment providers)
• Technical data: IP address, browser type, operating system, access times, device information
• Communications: emails, messages, or calls with our support team
• Website usage data: pages visited, time spent on site, clicks, form submissions

We do not intentionally collect special categories of personal data unless strictly necessary and with explicit consent.

4. How We Use Your Data

We process your data to:

• Provide and fulfil orders placed via our shop and customer portal
• Operate our Zoho ERP system for order management, invoicing, and customer accounts
• Improve our website, services, and user experience using analytics
• Respond to inquiries and provide support
• Comply with legal and regulatory obligations
• Send service-related notifications or legal updates
• Conduct marketing activities with your consent

Legal bases:

• Performance of a contract (Art. 6(1)(b) GDPR)
• Legal obligation (Art. 6(1)(c) GDPR)
• Legitimate interest (Art. 6(1)(f) GDPR)
• Consent (Art. 6(1)(a) GDPR), e.g., for analytics and marketing cookies

5. Third-Party Services We Use

5.1 Google Analytics

We use Google Analytics to understand how visitors use our website. This involves placing cookies on your device (with your consent) to collect anonymised or pseudonymised data such as:

• Pages visited, time spent, interactions
• Device and browser details
• Approximate location (country/city level)

Data transfers: Google may process data on servers in the United States. If you consent to analytics cookies, you agree to this transfer. We use IP anonymisation to reduce personal identification risk.

Google’s Privacy Policy

5.2 Zoho ERP and Zoho-hosted Services

We use Zoho ERP for:

• Customer account management
• Order processing and invoicing
• Inventory management
• Internal communications related to your orders

Zoho Corporation stores data primarily in the EU (for EU customers) but may transfer data globally in compliance with GDPR safeguards (e.g., Standard Contractual Clauses).

Zoho Privacy Policy

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Strictly necessary cookies: required for the shop, portal login, and checkout
• Performance cookies: collect anonymous statistics via Google Analytics (only with consent)
• Functional cookies: remember your preferences (language, currency)
• Marketing cookies: track browsing habits for targeted advertising (only with consent)

6.2 Cookie Consent

When you first visit our site, you will see a cookie banner. We will only place non-essential cookies (e.g., Google Analytics, marketing cookies) if you give your explicit consent. You can change or withdraw your consent at any time via the banner or browser settings.

6.3 Managing Cookies

You can block or delete cookies through your browser settings. This may affect some website features.

7. Data Retention

We store personal data only as long as necessary for the purposes collected or as required by law. Customer account and order data may be retained for statutory accounting periods (e.g., 7 years in Cyprus).

8. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to certain processing
• Data portability
• Withdraw consent where applicable

To exercise these rights, contact us (see Section 2). You may also complain to your local data protection authority.

9. Security Measures

We use encryption, access controls, and secure hosting to protect your data. Zoho ERP is secured according to industry best practices.

10. Updates to This Policy

We may update this Privacy & Cookies Policy from time to time. Changes will be posted on our website with the updated date.

11. Contact

For privacy questions or to exercise your rights:

Niroxx Engineering Ltd.
12 Morozou Avenue, No. 2
Chloraka, 8220 Paphos, Cyprus
Email: info@niroxx.io
Telephone: +357 99244147